Shipping & Returns Policy


Hello Wellness supplements can be ordered through our website and paid for via PayPal or Stripe. We aim to dispatch within 2 working days of receiving your order. We send orders using a 48 hour tracked courier service (cost is £2.85), unless you select the 24 hour option at the checkout (cost is £6.85).

If we find a product is out of stock, we will email you an estimated dispatch date.

We may cancel your order and refund your payment if we are unable to supply a product. We will notify you of this by email.

Outside the UK

If you are outside of the UK please contact us by email. Subject to new trade rules there may be restrictions on where we can send products and there will be an additional charge for posta


All of our orders are sent with Parcelforce, Royal Mail or DPD.

Once delivery has been booked, you will be notified by email or text message.

Directions for use

The dosage for our products can be found on their packaging and on our website.

As with any herbal or nutritional product, our formulas may cause increase of symptoms, or increased elimination symptoms. If in doubt about any minor effects, stop taking the product and try it again in three days at half of the dose. If you experience any strong effects or have any concerns, please consult your healthcare practitioner. If you are allergic to any of the ingredients, please do not use this product.

Returns, complaints and incidents

We are committed to delivering the best possible service for our customers.

If you do feel that we have fallen short in any aspect of our work, please let us know by emailing and we will do our best to put it right.

Hello Wellness products can be returned unopened, as long as you notify us that you are going to return the item within 14 days of receipt. Postage for returns is payable by you. We will refund the value of the products within 14 days of receiving the order back.

If you receive a product that is faulty or damaged in transit then please advise us within 14 days of receipt and do not open the package (we prefer you refuse the delivery if possible). We will either replace your items or refund you at our discretion.

If you have a complaint about a product, a bad reaction to taking one of our supplements or feel that we have fallen short in any aspect, please let us know and we will investigate and take any action necessary to resolve the issue.